REFUND POLICY

We hope every customer is satisfied with their purchase. If you have any problems with the received product or have changed your purchase decision, you can apply for a return and refund according to the following refund policy.

Return Period
Customers can submit a return request within 30 days of receiving the product. Return requests submitted after 30 days will not be accepted unless otherwise stipulated by law.

Return Conditions

Returned products must be in their original condition, including but not limited to the product itself, packaging, accessories, labels, and related gifts, and must be intact and undamaged, not affecting resale. We reserve the right to refuse refund requests for used, damaged, man-made defective, or products that affect resale.

Refund Review

Upon receiving the returned product, we will inspect and review it to confirm whether it meets the refund conditions. Once the review is approved, the refund process will be initiated.

Refund Arrival Time

For products that have been confirmed to meet the refund conditions, we will refund the customer using the original payment method after processing. Refunds usually arrive within 3 business days, but the exact arrival time may vary depending on the processing speed of the bank, credit card institution, or payment platform. Shipping Information

For returns due to product quality issues, wrong item shipped, or damage during transit, we will cover the return shipping costs. For returns due to personal reasons (such as dislike, incorrect specifications, etc.), the customer will be responsible for the return shipping costs.

Non-Refundable Items

The following items are generally not eligible for a refund:

Items exceeding the 30-day return period;
Items that have been used, washed, or damaged by the customer;
Items missing original packaging, accessories, or labels;
Items that affect resale;
Other items that cannot be returned according to laws, regulations, or website rules.

If you need a refund or have any questions about our refund policy, please contact our customer service team promptly. We will assist you as soon as possible.