FAQ

1. What products do you sell?

We mainly sell various types of beanbag chairs and sofas, covering a wide range of sizes, styles, and colors, suitable for various settings such as living rooms, bedrooms, studies, dormitories, and leisure areas.

2. How to place an order?

Simply select your desired items, add them to your cart, fill in your shipping information, and complete the payment. You will receive an order confirmation notification after successful order submission.

3. How long does it take to ship an order after submission?

Normally, we will process and arrange shipment within 1-3 business days after order confirmation and successful payment. Processing time may be extended during special holidays or promotional periods.

4. How to check the order status?

After the goods are shipped, we will send you the logistics information and tracking number via email. You can check the delivery progress using the provided tracking number.

5. What payment methods are supported?

We accept various secure payment methods, including major credit cards, debit cards, and other online payment channels offered on the website. Specific payment options are subject to the information displayed on the checkout page.

6. What if the received goods do not match the description?

If the goods you receive have quality problems, are damaged, or do not match the order information, please contact our customer service team immediately and provide relevant photos and order information. We will assist you with after-sales matters.

7. Can goods be returned or refunded?

Goods that meet the return conditions can be returned within the specified period. The goods must be in their original condition and not affect resale. Please refer to the refund policy page on the website for specific return and exchange policies.

8. Do I need to assemble the beanbag chair myself?

Most products do not require complicated assembly. Some products may be shipped in compressed packaging. After receiving them, simply follow the product instructions to tidy them up; they will usually return to their normal shape after a period of time.

9. Do you provide customer service support?

Yes, we provide professional pre-sales and after-sales service support. If you have any product inquiries, order issues, or after-sales needs, you can contact us through the contact information provided on the website.

10. Why are some products so cheap?

To thank our valued customers and clear out existing inventory, we are currently holding a limited-time clearance sale. Due to changes in the market environment and rising operating costs in recent years, our company has faced increasing operational pressure. Therefore, we have decided to sell our existing inventory at significantly discounted prices. Quantities are limited, so please purchase while supplies last. Thank you for your continued support and trust.